Call Recording and Consent Policy

1. Why We Record Calls

• Quality assurance and service improvement
• Staff training and performance evaluation
• Accuracy of setup instructions provided
• Documentation of service resolutions

2. Notice of Recording

Callers are informed at the beginning of any recorded call. By continuing after this notice, you consent to recording. If you do not consent, please inform our representative at the start of your call and we will accommodate your request.

3. All-Party Consent States

The following states require all-party consent for call recording: California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington. StreamEasyHelp obtains explicit consent in these states before recording begins.

4. Storage and Retention

• Recordings stored securely on encrypted servers
• Access limited to authorized StreamEasyHelp personnel only
• Not sold or shared with third parties except as required by law
• Retained for up to 12 months then securely deleted

5. Your Rights

You may request access to or deletion of a call recording by contacting us at contact@streameasy.site or +1 (808) 600-0063. We respond within 30 days.